Voici une très bonne étude de GSA intitulée "Engaging Citizens in Government", avec la plupart des acteurs clés interviewés :
- Darlene Meskell is the Director of the GSA Center for Intergovernmental Solutions in the GSA Office of Citizen Services and Communications.
- Katie Jacobs Stanton was appointed Director of Citizen Participation in the White House Office of New Media in February. She retired since
- Andrew Stott was named the UK Government's first Director of Digital Engagement in May. He was previously the UK Government's Deputy CIO
- Lena Trudeau is a Vice President of the National Academy of Public Administration, and oversaw the four online public dialogues conducted for the federal government in fiscal year 2009. Frank Reeder is a Fellow of the National Academy of Public Administration and President of the Reeder Group.
- Jed Miller is Internet director at the Revenue Watch Institute and a contributing blogger for Personal Democracy Forum. He was previously director of Internet programs at the American Civil Liberties Union.
- Jim Gilliam is the founder of http://www.Whitehouse2.org and of the technology platform behind it.
- Hille Hinsberg is the communication officer with Estonia's State Chancellery.
- Tiago Peixoto is a researcher at the European University Institute working with online and offline participation. Guilherme Lessa is a writer and social entrepreneur.
- Matt Leighninger is the executive director of the Deliberative Democracy Consortium.
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